Accessibility

Accessibility is a key priority for Christmas at Bute Park. We work closely with the charity Attitude is Everything, to ensure we are doing all we can to provide a great experience for people with disabilities. 

In 2022 we introduced a number of improvements, including neurodivergence training for on-site staff, and a fast track pass for disabled customers, earning a Silver Award for accessibility from AIE. We aim to build on this work, making CABP 23 as inclusive as possible.

Our full 2023 accessibility details can be found below.

Wheelchairs and mobility scooters

The trail ground consists of hard paths, ramps and some matted areas over grass. There are no steps anywhere in our trail. Although mostly level, there are some modest changes in height with inclines and descents. 

Please note: there are some areas of the trail that have become slightly muddy. While best endeavours have been made to maintain accessibility for wheelchairs and mobility scooters, these areas may be more difficult to traverse in manual wheelchairs. If you have any difficulty passing through, please alert the nearest steward, who will be happy to assist you.

We have several wheelchairs available for rent on site, but these are distributed on an ad hoc basis so we would recommend bringing your own where possible.

Seating availability at Bute Park

For guests who need to sit regularly, on the trail there are the usual park benches along the route, and then clusters of picnic tables halfway along and then again at the end of the route. You are also welcome to bring your own folding chair for use.

Christmas at Bute Park stewards are also stationed at points along the trail so can support when required. They are easily identifiable in high visibility jackets.

Neurodivergent Guests 

There are two evenings with a reduced audience capacity and reduced audio volume, which may be a preferable experience to people with neurodivergent conditions. 

These are: Thursday 7 Dec, 4.15 – 5.15pm & Friday 15 Dec, 4.15 – 5.15pm. They are bookable through the usual ticket purchase page. 

Disabled Toilets

Will we have two accessible plastic port-a-loo toilets along the route, one at the trail’s half-way point and one within the Christmas Village, which can be accessed at the beginning and end of the trail route. The cubicles are roughly 1.9m x 1.6m.

Disabled Parking 

For disabled parking, we recommend the North Road car parks. There is some disabled parking directly outside the park but the spaces can be very limited. We don’t have the capability for customers to reserve this. Please also visit our Getting Here page for information on how to get here. There is step free access from North Road Carpark as well as Mews tennis courts car park.

Supporting documents and Companion/Personal Assistant Tickets

We are pleased to provide an additional ticket/s for Personal Assistants of disabled people who are unable to attend the event without the assistance of an essential companion.

You are able to choose one free companion ticket, when you purchase a paid adult or child ticket for the disabled person. If you require more than one carer ticket – please contact hello@christmasatbutepark.com for further information.

Fast Track Access: fast-track wristbands are available to people with additional needs, and their personal assistants (on a case-by-case basis). This will allow access to the event and to purchasing food and drink without queuing. Wristbands can be collected on arrival at our info point, located at the start of the trail.  Please either show a valid ticket or let staff know why you need the queue jump.

To help us ensure that these tickets are made available to those with genuine needs, when purchasing tickets, please upload a photo of your ID of ONE of the following forms of documentation to validate the free carer pass, or alternatively bring your ID with you the light trail.

  1. Entitlement to Disability Living Allowance for children under 16 or DLA/Personal
  2. Independent Payments (PIP), either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
  3. Attendance Allowance or Carer’s Allowance letter of award
  4. Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)
  5. In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
  6. A local authority registration document which is local to the attraction where it is being submitted 
  7. A recognised Assistance Dog ID Card
  8. Credibility’s Access Card (plus 1 icon)
  9. Hynt card and/or Access card 
  10. Blue Badge