Accessibility

Our full 2022 accessibility details can be found below.

Wheelchairs and mobility scooters

We have several wheelchairs available for rent on site, but these are distributed on an ad hoc basis so we would recommend bringing your own where possible. 

The trail is suitable for mobility scooters – there is a mix of heavy duty matting and tarmac paths, both of which are accessible. 

Seating availability at Bute Park 

For guests who need to sit regularly, on the trail there are the usual park benches along the route, and then clusters of picnic tables halfway along and then again at the end of the route. You are also welcome to bring your own folding chair for use.

Christmas at Bute Park colleagues are also stationed at points along the trail so can support when required. They are easily identifiable in high visibility jackets. 

Disabled Parking 

For disabled parking, we recommend the North Road car parks. There is some disabled parking directly outside the park but the spaces can be very limited. We don’t have the capability for customers to reserve this. Please also visit our Getting Here page for information on how to get here. There is step free access from North Road Carpark as well as Mews tennis courts car park.

Supporting documents and Companion/Personal Assistant Tickets

As accessible positions at venues are usually limited, we need to ensure that tickets reach the people that need them. We are pleased to provide an additional ticket/s at no charge for disabled people who are unable to attend the event without the assistance of an essential companion.

You are able to choose one free companion ticket, when you purchase a paid adult or child ticket for the disabled person. If you require more than one carer ticket – please contact hello@christmasatbutepark.com for further information.

Fast Track Access : fast-track wristbands are available to people with additional needs, and their personal assistants. This will allow access to the event and to purchasing food and drink without queuing. Wristbands can be collected on arrival at our info point, located at the start of the trail.  Please either show a valid ticket or let staff know why you need the queue jump.

To help us ensure that these tickets are made available to those with genuine needs, please email in a photo of your ID of ONE of the following forms of documentation to validate the free carer pass to – access@christmasatbutepark.com, or alternatively bring your ID with you the light trail.

  1. Entitlement to Disability Living Allowance for children under 16 or DLA/Personal
  2. Independent Payments (PIP), either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
  3. Attendance Allowance or Carer’s Allowance letter of award
  4. Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)
  5. In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
  6. A local authority registration document which is local to the attraction where it is being submitted 
  7. A recognised Assistance Dog ID Card
  8. Credibility’s Access Card (plus 1 icon)
  9. Hynt card and/or Access card 
  10. Blue Badge