FAQs

Well-behaved dogs with responsible owners are welcome. Dogs must be kept on a lead at all times and be comfortable with large crowds, loud noises and fire.

You can book Christmas at Bute Park with confidence. Join us this winter knowing the safety and wellbeing of our visitors and staff are our number one priority. We have put in place key safety measures & will of course monitor the Coronavirus (COVID-19) pandemic Government advice over the coming months. If the pandemic was to evolve, we would update all customers by email regarding any changes to the event.

Covid Passports will not be required to attend the event.

Of course, the trail is accessible for pushchairs and buggies.

We are fully booked for traders at this year’s event, however you are welcome to email hello@christmasatbutepark.com with your details, which we can keep on file for next year, and in the event of any cancellations.

No, these are not permitted at the event.

We advise you to purchase your tickets in advance of the event online, to avoid disappointment. There is no guarantee that any tickets will be available at the venue on the night.

Yes, timed slots are allocated and to assure you can attend we advise buying early via our website.

For group bookings over 10, please email groups@seetickets.com or contact them on 0844 412 4650.

Accessible guests can obtain one free carer’s ticket. Please bring ONE of the following forms of documentation upon your arrival to validate the free carer pass:

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
• Attendance Allowance or Carer’s Allowance letter of award
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)
• A valid Blue Badge
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
• A local authority registration document which is local to the attraction where it is being submitted
• A recognised Assistance Dog ID Card
• Credibility’s Access Card

You will receive an eticket via email prior to the event.

The light trail is approximately 60 minutes long followed by a food and drink hub and funfair, which you are welcome to enjoy for as long as you like.

For any ticket enquiries, please click here.

There is no on site parking at Bute Park, however there are a variety of car parking facilities nearby.  

Pay and display car parking facilities are available nearby in Castle Mews (CF10 3ER) and North Road (CF10 3EA), College Road, King Edward VII Avenue & Museum Avenue. 

Download the Park Cardiff app to help you find a place to park in Cardiff using live information from the Smart Parking sensor system that has been installed into parking spaces around the city. Links to download the Park Cardiff app and more details can be found here.

Or you can visit Cardiff.gov for further details about parking by Bute Park.

The first entry is at 4:30pm with the final trail ending at 9pm.

Christmas at Bute Park runs from 25th November till 31st December (excluding Christmas Day). 

 A maximum of two adults to a family ticket. Eg 2 adults and 2 children, 1 Adult 3 children

A Christmas light trail is a walking trail through a series of Christmas themed illuminated installations to a festive soundtrack.

As it’s winter we advise waterproof and warm clothing and if wet, wear suitable footwear.

For any ticket enquiries,  please click here.

Christmas at Bute Park is suitable for friends, family and children of all ages!