On rare occasions, we may have to cancel an event if weather conditions are so severe that they cause a threat to safety. In such cases, we will let customers know in advance of the closure. If there is extreme weather on the day of your booking, please check your emails for updates.  

We don’t offer Blue Light / NHS Discount at our event. In order to give back to the community we have partnered with a number of local charities, giving them tickets and helping raise funds. More information can be found about our charity partnerships here.

Standard tickets are our standard entry, standard price tickets. 
Off-peak tickets are available at a lower ticket price, on a select number of dates. When purchasing your tickets, you will be able to select ‘standard’ or ‘off peak’ in the booking process.

You will receive an email from SeeTickets upon purchase containing a PDF of your tickets, you can either bring these on your phone or print off your tickets at home. 

If you cannot immediately see your tickets in your inbox then please check your junk mail. 

If you have still not received your tickets then please visit the SeeTickets customer service portal.

Yes, you can change your ticket to a different date up to 24 hours prior to attending. To change your booking log into See Tickets using your reference number and postcode / email address and select the slot that suits you best.

We will be releasing tickets for our Christmas 2024 trails very soon! To be kept up to date with our news then sign up for our mailing list to access our latest announcements and pre-sale access. 

We will only have tickets available to buy on the door if the session is not already sold out. We advise all customers to buy tickets in advance, they will be released in summer time ahead of our 2024 Christmas festivities.

Tickets are non-refundable, so please ensure you choose the correct ticket type before booking. If you would like to exchange your ticket to a different date then please log into the SEE Tickets Portal using your reference number and postcode / email address.

An adult aged 16 or older? You will need an Adult Ticket. 

A child aged 3-15? You will need a Child Ticket. 

A child aged 2 and under? You will need an Infant Ticket – these are free of charge but we need to know how many infants due to capacity rules. 

Have a few children and adults in your party? We offer discounted Family Tickets. You can use this ticket type for 2 adults and 2 children, OR 1 adult and 3 children. Family tickets are for a maximum of 2 adults.

Are you a carer? Please visit our accessibility page to find out more about claiming your free personal assistant ticket.

Like other businesses, Christmas at Bute Park has seen a rise in costs, from energy prices rising to an increase in the costs of staff and infrastructure. We’re working really hard to try and minimise the effects of this on our customers.

While there has been a rise in some ticket prices, we’ve introduced Standard and Off Peak ticket times, available at the same price as our 2022 slots from Monday through to Wednesday each week. Our early bird discount scheme also means those signed up to our newsletter are able to buy tickets with a limited 20% discount included this year again too.

There is also more on offer than ever at Christmas at Bute Park this year. Our 2023 trail is longer, with more than 2km of festive fun and a brand-new lay out of installations for returning customers to enjoy too.