We welcome assistance dogs onto the site. We ask all dog owners to keep their dog on a lead at all times, and also to pick up after themselves.
Assistance dogs are legally allowed to assist under the Equality Act. The Equality and Human Rights Commission states an expectation that Assistance Dogs will:
The trail ground consists of hard paths, ramps and some matted areas over grass. There are no steps anywhere in our trail. Although mostly level, there are some modest changes in height with inclines and descents.
Please note: there are some areas of the trail that have become slightly muddy. While best endeavours have been made to maintain accessibility for wheelchairs and mobility scooters, these areas may be more difficult to traverse in manual wheelchairs. If you have any difficulty passing through, please alert the nearest steward, who will be happy to assist you.
If you require a wheelchair to get around the trail we will have a number of wheelchairs available from the Information Chalet, these are given out on a first-come-first-serve basis and cannot be booked ahead of time.
Fast-track wristbands are available to people with additional needs, and their personal assistants. This will allow quicker access to the event and to purchasing food and drink without queuing.
Fast Track Access: fast-track wristbands are available to people with additional needs, and their personal assistants (on a case-by-case basis). Please email hello@christmasatbutepark.com if you require fast track wristbands for you or people in your party, we will discuss your requirements with you and issue wristbands on a case-by-case basis.
To help us ensure that these passes are made available to those with genuine needs, when purchasing tickets, please include a copy of one of the following documents when enquiring into receiving fast track passes:
We are pleased to provide an additional ticket/s for Personal Assistants of disabled people who are unable to attend the event without the assistance of an essential companion. A disabled person purchasing a ticket can obtain 1 free Personal Assistant ticket (all tickets must be pre-booked through our ticketing site).
To add a Personal Assistant ticket onto your booking, please select your required date and time, select your paying tickets and 1x Personal Assistant ticket. Upon payment of your tickets, you will be asked to provide proof of this on the payment page of the booking, please have a screenshot or photograph of the documentation to hand when booking as to ensure you are able to upload proof easily.
You are able to choose one free companion ticket, when you purchase a paid adult or child ticket for the disabled person. If you require more than one carer ticket – please contact hello@christmasatbutepark.com for further information.
To help us ensure that these tickets are made available to those with genuine needs, when purchasing tickets, please upload a photo of your ID of ONE of the following forms of documentation to validate the free carer pass, or alternatively bring your ID with you the light trail.
Christmas at Bute Park will contain 12-14 installations with accompanying music, specially composed for the event. Our compositions will be ambient, and played through speaker systems positioned to limit disturbance to our neighbours.
While the audio is an essential part of the trail experience, we will make every effort to minimise nuisance and will ensure all trail audio is switched off between 21:30-22:00 each night.
Christmas at Bute Park will comply with all UK legislation and operate within the terms set out in its licence.
The ground conditions at Christmas at Bute Park are suitable for wheelchair users. The route is mostly on even ground, with a small number of ramped areas. There is a mixture of hard paths and temporary matting used. Please keep in mind however, that due to the event taking place in winter, in Wales, that the paths may contain puddles and muddy patches which may take a bit longer to get through.
The trail includes pulsing, flashing, and moving lighting effects, including strobes and lasers, that may affect people with photosensitivity.
We are proud to host Neuro-inclusive evenings every year at our event. We reduce capacity by 60%, we lower volume levels of audio and allow the audience plenty of time to make their way around the trail. We also have plenty of stewards along the trial, should the need occur to leave the trail early.
We will announce dates for these evenings once we have announced our on-sale dates.