The main entrance to our event will be from North Road, just opposite the Cardiff Crown Court and Boulevard De Nantes. Follow the path along the side of Cardiff Castle wall to find our Box Office and event entrance. Don’t worry if you get lost – we will have plenty of signage and stewards to guide you. 

POSTCODE: CF10 3EW

WHAT3WORDS for path entrance: noon.crops.rises

WHAT3WORDS for Box Office and Event Entrance: losses.long.begin

On rare occasions, we may have to cancel an event if weather conditions are so severe that they cause a threat to safety. In such cases, we will let customers know in advance of the closure. If there is extreme weather on the day of your booking, please check your emails for updates.  

It wouldn’t be winter in Cardiff without a bit of adverse weather. Please ensure you dress appropriately for the weather – wear waterproof, warm clothing and appropriate footwear for paths that may become muddy. 

If you struggle in low lighting you may bring a torch, as some parts between installations may be slightly darker. 

There is no need to bring food or drink, as we have a fantastic Christmas Village full of yummy treats.

Tickets are non-refundable, so please ensure you choose the correct ticket type before booking. If you would like to exchange your ticket to a different date then please log into the SEE Tickets Portal using your reference number and postcode / email address.

Last entry into the trail is 15 minutes after the last advertised trail time. After this, ticket holders will not be permitted to enter.

We are proud to host Neuro-inclusive evenings every year at our event. We reduce capacity by 60%, we lower volume levels of audio and allow the audience plenty of time to make their way around the trail. We also have plenty of stewards along the trial, should the need occur to leave the trail early.

We will announce dates for these evenings once we have announced our on-sale dates.

We are pleased to say that hosting the Christmas at Bute Park trail has limited impact on normal public access to the park. Visitors to Bute Park can enjoy the site in the normal way during daylight hours throughout our hire period. 

Bute Park is locked 30 minutes before dusk throughout the year, and for the period of the trail, the normal park locking time is 3:45pm. However, a section of the park will be closed off slightly earlier so it can be prepared for re-opening to trail ticket holders.

An evening-only cycle and “active travel” diversion is in place whilst the trail is in operation. This maintains what is an important route across the city centre. As park visitors will know, the east-west designated commuter route ordinarily stays open, even after park locking, to provide a useful route for active travellers. We are pleased to have been able to maintain this popular route by implementing the diversion. In daylight hours, when the park is open as normal we advise the usual path is used for people’s convenience.

For as long as you like! The Trail and associated catering outlets will close no later than 90 minutes after the final advertised trail time on any given event night.