25 Nov – 31 Dec 2021 Cardiff
Can I buy tickets at the venue?

We advise you to purchase your tickets in advance of the event online, to avoid disappointment. There is no guarantee that any tickets will be available at the venue on the night.

Do I need to pre-book my tickets?

Yes, timed slots are allocated and to assure you can attend we advise buying early via our website.

Do you accept group bookings?

For group bookings over 10, please email groups@seetickets.com or contact them on 0844 412 4650.

Do you offer free entry for a personal assistant?

Accessible guests can obtain one free carer’s ticket. Please bring ONE of the following forms of documentation upon your arrival to validate the free carer pass:

  • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
  • Attendance Allowance or Carer’s Allowance letter of award
  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)
  • A valid Blue Badge
  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
  • A local authority registration document which is local to the attraction where it is being submitted
  • A recognised Assistance Dog ID Card
  • Credibility’s Access Card
How do I receive my tickets?

You will receive an eticket via email prior to the event.

I haven’t received my tickets or have lost them.

For any ticket enquiries, please click here.

What does a family ticket include?

 A maximum of two adults to a family ticket. Eg 2 adults and 2 children, 1 Adult 3 children

Who do I contact regarding ticketing issues?

For any ticket enquiries,  please click here.

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